Shipping & Return Policy
All orders within the State of Washington will have sales tax applied at the then current rate for your shipping address.
NOTE: We currently ship within the United States only.
We offer free standard shipping on all orders over $75 (before tax and after discounts) and flat rate shipping on all other orders.
All retail orders are processed and shipped from our studio within 1-2 business days (2-3 during holidays). Once shipped orders may take 2-3 days to arrive, dependent on location. Tracking notification emails are sent as soon as shipments leave our studio. AK, HI, and outlying territories may take longer.
If you need your products faster, please send an email to email@example.com and we can provide details on rush shipping options.
Returns / Exchanges
Shopping for home fragrance items online can be tough, don't you wish we had scratch and sniff? Until technology catches up with that, we'll do our part to ensure you're 100% satisfied with your Denali products. We are happy to exchange your order for a different scent as long as your product meets the following criteria:
- It was purchased from DenaliFragrance.com
- The product is unused and in original condition
- It is within 7 days of order delivery
Once your return is received we will ship out your replacement item. Please contact us at firstname.lastname@example.org and we will assist you with return.
In the unlikely event that your product arrives damaged or broken, we are happy to provide a refund or exchange. Please contact email@example.com within 7 days of delivery. In your email include your name, order number and pictures of the damaged item and we will be in touch within 1-2 business days.